1. SHIPPING COVERAGE

Normal Shipping: Operated by Blue Express, it covers all of Chile. In the extreme northern and southern regions, we offer two options: Ground and Air shipping. Usually, the delivery time for this shipping method is 6 business days or less in the RM and 1 to 15 business days to Regions (shipping times may vary by product and you can see it in the information for each of them, and in the cart when making the purchase on mamasmateas.com)

Express Shipping: Delivery in less than 3 hours in the following communes: Huechuraba, Vitacura, Recoleta, Conchalí, Providencia, Independencia, Santiago, Ñuñoa, La Reina, Vitacura, Las Condes, La Reina, Providencia, Recoleta and Lo Barnechea. Available from Monday to Sunday and holidays (except non-waivable ones) from 10:00 a.m. to 6:00 p.m. Important: Choose Express Shipping ⚡️ when paying.

Free Shipping: Corresponds to Normal Shipping operated by Blue Express.

This option will only be valid under the following conditions:

- Metropolitan Region
For purchases over $60,000

- Regions
For purchases over $120,000

Customer Responsibility: The customer must select the shipping method. If the Express Shipping option is not available, it means that the selected product(s) do not qualify for this option.

Important: Business days are considered to be Monday to Friday, excluding holidays. Shipments via Bluexpress are made from the business day following the purchase.

2. DELIVERY TIMES

Delivery times vary depending on the product and the type of shipping chosen. The bill starts from the confirmation of payment.

Orders with Multiple Products: For orders with different dispatch times, the longest time will be applied as the delivery limit. For example: if you buy a baby bottle that has a delivery time of 1 to 72 business hours and a breast pump that has a delivery time of 6 business days or less, the delivery time for your order will be 6 business days or less.

Separate Shipments: Some orders may be divided into two separate shipments , which will be specified in the shopping cart.

Arrives Today Label: If the delivery commune and the product you want to buy have the “Arrives Today” label, the order will arrive the same day. Valid from Monday to Sunday and holidays (except non-waivable ones) from 10:00 a.m. to 6:00 p.m. After this time, the label will change to “Arrives Tomorrow” and the order will be delivered the next day. This delivery option will only be valid if the chosen shipping method was Express Shipping ⚡️ at the time of payment.

Address Responsibility: The customer must provide a valid address for receiving the order. No shipments are made to branches or offices of Postal services . Delays due to customer absence, incorrect data, refusal to accept the shipment or change of address are not the responsibility of Mamás Mateas. These cases will require a new payment to coordinate the reshipment.

Delivery Cancellation: Once notification has been received that the order has been prepared and dispatched, the purchase cannot be cancelled and the delivery cancellation must be requested by emailing shop@mamasmateas.com.

3. STORE PICKUP

Withdrawal Option: Available after receiving confirmation email and/or SMS (may take up to 4 business days after purchase).

Withdrawal Period: Maximum of 14 calendar days after notification. After this period, the order will be cancelled and the products will return to stock.

4. PRE-SALE

Pre-Order Products: If a product has the "Pre-Order" label, the shipping date indicated in the description of that product. In cases of orders with available and pre-order products, the available products are shipped according to the established deadlines and then the pre-order orders are shipped according to the deadlines indicated in the products. For example: If you buy a Mini Rest that has a delivery time of up to 6 business days and a car that is on pre-order with shipping for 1 more month, the Mini Rest is shipped and in one more month the car will be shipped.

5. SHIPPING COSTS

Calculation: It depends on the address and weight of the order. They are calculated in the shopping cart according to the customer's information and selected products.