Terms and Conditions

1. Online Shopping

Changes and Returns:

• To exchange or return an online purchase, the Customer must go to the "Exchanges and Returns" section on the mamasmateas.com website and complete the corresponding form, or can carry out the process directly in any of our physical stores.

Home Pickup or Office Delivery:

• Exchanges and returns can be made using the Mamás Mateas order number (prefix MM) found in the purchase confirmation email (sender shop@mamasmateas.com ). In the case of gifts, the option "Do you want to exchange a gift?" must be selected.
• In order for us to make the exchange or return, the products must have been purchased at mamasmateas.com, be in their original packaging, unused, with their original labels, accessories and without damage. It is crucial that the labels and boxes are not damaged.
• The cost of the home pick-up service in the RM or shipping of the product to the Warehouse through a logistics operator is the responsibility of the customer, as is the new shipment in case of changes.
• Once the request for change or return is submitted, the authorization and approval process will take between 24 to 48 hours.
• All changes and returns will be approved once our quality control has confirmed that all the aforementioned specifications are met.
• Refunds may take up to 15 business days from the time we receive the products. After evaluating the condition of the product and accepting the conditions, we will proceed with the refund.
• The refund of the amount paid for the delivery of an order only applies to those purchases cancelled before being sent. The shipping refund will not apply to orders that have been sent and for which the cancellation of delivery has been requested later.

2. Shopping in Stores

Changes and Returns:

• To make an exchange or return, the Customer must complete the process in any of our physical stores.
• The Customer must present the purchase receipt, exchange ticket or invoice in order to make the exchange and/or return.
• Products must be in their original packaging, unused, with their original labels, accessories and undamaged.
• In the case of a refund, this will be made to the payment method with which the purchase was made.
• Exchanges can only be made for products available in the store where the process is being carried out.
• No exchanges will be made in store for products only available on the mamamateas.com website.

3. Important Information for Any Exchange or Return Channel

• The exchange period is 30 days from the date of purchase and the Customer must have the exchange receipt or ticket (in the case of gifts).
• The deadline to request a refund is 10 days from the date of purchase (except in warranty cases).
• Only two changes can be made within 30 days of the ticket being issued; after the second change, no more changes can be made.
• Changes are subject to stock availability in physical and online stores.
• For voluntary returns or exchanges, products must be returned as new, unused, with all their original packaging and in perfect condition, including warranty certificates, user manuals, accessories and promotional gifts associated with the purchase.
• The refund will be made to the payment method used for the purchase. We will request the current account in the case of bank transfers.
• If an electrical, furniture or mobile product has a fault or manufacturing defect, the exchange/return process must not be carried out in person at Mamás Mateas stores. The contact emails ( shop@mamasmateas.com and/or hola@mamasmateas.com ) must be notified so that they can be evaluated by technical service. Some of the products considered for this exception are:
  • Beds
  • Cribs
  • Dining Chairs
  • Breast milk extractors
  • Rocking Cars
  • Cars
  • Car Seats
• Gift cards cannot be refunded for cash.

4. Additional Information

• The process of receiving and approving an exchange and/or return can take up to 15 business days from when we receive your product.
• For exchanges/returns of purchases made in Mamás Mateas stores, they can only be made at any of our branches within 30 days of the purchase, presenting the receipt or exchange ticket (in the case of gifts).
• The refund of the amount paid for the delivery of an order only applies to those purchases cancelled before being sent. The shipping refund will not apply to orders that have been sent and for which the cancellation of delivery has been requested later.
• Refunds may take up to 15 business days from the time we receive the products. Once the product(s) arrive at the warehouse, we carry out the evaluation and then, if the product's conditions are accepted, we proceed with the refund.
• For exchanges or returns of Mamás Mateas brand products purchased through distributors, the customer must contact the purchase site directly.

Legal Guarantee:

If the product you purchased has a fault, you are entitled to the legal guarantee. This means that you have 6 months to request the exchange of the product, free repair or a refund. You must present your receipt or exchange ticket and the product with all its accessories.

Coverage Communes:

Santiago, Los Angeles, Los Angeles County, San Francisco, San Francisco Bay Area, San Francisco State, San Francisco Rivera, San Francisco State, San Francisco State Park ...